Returns & Exchanges

At Hourglass Cosmetics, we are committed to providing you with the highest quality luxury beauty products. If you are not completely satisfied with your purchase, we offer a seamless return process within 30 days of delivery for all items purchased on our website.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring all components are included, and attach the pre-paid shipping label provided via email.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location. We recommend obtaining a tracking receipt for your records to monitor the return progress.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your returned items, a refund will be issued to your original form of payment within 7-10 business days.